tasting room manager
full-time
Healdsburg, CA
Trattore Farms is thrilled to announce that we are expanding beyond Dry Creek Valley and adding a second Tasting Room location right on the Healdsburg plaza.
Given this exciting development, we are currently searching an experienced team leader to lead the charge in Town!
Job Overview
We are seeking a passionate, out-going and dedicated full-time Tasting Room Manager with strong leadership, sales skills, customer service, program management, and business acumen to join our team. The ideal candidate will manage daily operations including tasting room staff, guest experiences, club memberships, inventory management, and wine and olive oil sales. The driving passion of this person is generating sales while creating lasting relationships with visitors – our guests – by providing personal, memorable experiences that reflect the unique culture of Trattore Farms. Exceptional sales skills and customer service are expected.
Responsibilities and Duties
- Manage all activity of the Tasting Room – hiring, training, evaluating, coaching, and overseeing the performance of the tasting room sales associates, ensuring all tasting room staff is fully educated on the wines, clubs, winery, vineyards, olive oils, upcoming events, and any other pertinent information that aids in customer service
- Manages all tasting room scheduling and time sheets to ensure proper coverage throughout year including staffing for events.
- Ensures cleanliness of the tasting room; exhibits attention to detail
- Maintain ongoing communication with management, as well as keep team members constantly aware of company culture and procedures
- Work closely with SVP of Sales to incorporate sales strategies, implement promotions, and be flexible to follow through with changes as they arrive
- Work with SVP of Sales to develop and monitor daily, monthly, quarterly, and annual sales goals, visitor volume, and revenue through budget preparation and review
- Monitor consistent messaging of sales presentations and performances
- Ensure all necessary supplies for tasting room operation are sourced and purchased
Requirements
- Must have at least 2 years of managerial and hospitality experience
- Winery, Restaurant, or hotel experience preferred
- Prior sales experience is highly desired
- Superior knowledge of wine, its production, and farming preferred
- Must have prior experience leading a team; must be able to demonstrate prior track record of achieving goals and developing motivational plans for staff to achieve sales goals
- Must be computer proficient in MS Office, Excel, Word, PowerPoint, and Outlook; prior experience with POS and inventory systems required; experience with WineDirect preferred
- Must be at least 21 years of age
- Must be vaccinated against Covid-19 or willing to receive two doses of a vaccine prior to employment
- Must be able to lift up to 40 lbs on a regular basis
- Must be able to stand for extended periods at a time
- Must have the clear abilities to bend and squat as are routine to perform
We are looking for a personality that gives our guests an incredibly memorable hospitality experience with a polished and professional demeanor, while approaching ever interaction from a sales perspective
This is a full-time position with a competitive compensation and benefits package.
To apply for this exciting position, please submit your resume, cover letter, and references to Abi Wegman at Abi@TrattoreFarms.com